Privacy Policy

1. Introduction

Rack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental appraisal report generation platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Company information (company name, logo, branding details)
• Property data you input into the platform
• Payment information (processed securely by our payment provider)
• Communications with us (support requests, feedback)

3. Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Usage information (features used, actions taken)
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Generate rental appraisal reports
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent activity

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

6. Third-Party Data Sources

Our Service integrates with third-party data providers such as CoreLogic, AirDNA, and others to provide market insights. When you use these features, the data is processed in accordance with both our privacy practices and those of the respective data providers.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

10. Cookies

We use cookies and similar technologies to collect information about your browsing activities. You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features of our Service.

11. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@rack.com.au.